Before download
If PayPal captured a payment but no valid download link was issued, contact support@royaltyfreepicturesmarketplace.com. We will restore access or refund the affected order.
Technical defects
If the delivered file is corrupt, materially different from its preview or cannot be opened in standard image software, we will provide a replacement. If replacement is not possible, we will refund the purchase.
Duplicate purchases
Accidental duplicate captures for the same image and buyer are refundable after the payment records have been verified.
After a successful download
Because a digital file cannot be returned, change-of-mind refunds are generally unavailable after the clean image has been downloaded. This does not limit mandatory consumer rights that apply in your country.
How to request a review
Email the PayPal order ID, image ID and a short description of the issue to support@royaltyfreepicturesmarketplace.com. Do not send passwords or full payment credentials. Requests are reviewed against the server-side capture and download record.